Straightforward support pricing
Clear hourly rates, flexible month-to-month services and no lock-in contracts. Ongoing services can be cancelled with 30 days’ written notice.
Try the VAREXIS approach
Explore the right support arrangement with flexible hours and no minimum monthly commitment.
Free 30-minute discovery call
Discuss your workload, priorities and the right remote support role. We’ll explain the next steps and prepare a proposal where appropriate.
Book a free call10-hour General VA trial
Ten hours of agreed General VA tasks at $25/hour, subject to suitability and availability. A fixed-scope paid trial, not a free trial.
- Agree tasks and scheduling before starting
- Client provides required tools and access
- No automatic conversion to monthly service
30-day service review
For new ongoing engagements, review progress, communication and agreed service expectations after approximately 30 days, then align on improvements.
Discuss your needsTrial scope and hours must be approved in writing. Product-specific training, if required, and third-party tools are additional unless explicitly included in the trial proposal. All offers are subject to staff availability and an agreed service scope. Prices exclude GST if applicable.
Support that scales with your business
Flexible hourly services, billed in AUD for agreed billable hours. Select the support type that fits your needs; client-specific training is billed separately at the agreed hourly rate.
Virtual Assistance
Flexible hours · $25/hour
- Administration, inbox and scheduling
- Routine coordination and reporting
- Client-provided tools and access
Customer Support
Flexible hours · $27/hour
- Email, chat and ticket handling
- Client workflows and knowledge base
- Managed service coordination
Level 1 Technical Support
Flexible hours · $30/hour
- General IT-capable professionals
- Client-led product-specific training
- Guided troubleshooting and escalation
Flexible hours and example fees
| Hours/month | General VA | Customer Support | Technical Support |
|---|---|---|---|
| 40 | $1,000 | $1,080 | $1,200 |
| 80 | $2,000 | $2,160 | $2,400 |
| 160 | $4,000 | $4,320 | $4,800 |
Business operations, specialist roles, extended hours and multi-person teams are quoted individually.
No lock-in contracts. Just 30 days’ written notice.
Build a reliable working relationship without a fixed 3- or 6-month commitment. Ongoing services run month to month. To end an ongoing arrangement, give VAREXIS at least 30 days’ written notice by email or another agreed written channel.
Month-to-month flexibility
- No fixed minimum contract term
- Agreed hours and transparent billing
- 30 days’ written notice to cancel
- Services and charges continue during the notice period as agreed
30-day performance review
- Review agreed tasks and service expectations
- Discuss communication, quality and workflow fit
- Agree practical improvements or next steps
- No guarantee of specific business outcomes
Notice is effective when received through the agreed written channel. The notice period may cross a billing date; the signed service agreement will specify invoicing, final charges and any approved additional hours. The 10-hour introductory trial is a separate, fixed-scope service and ends when completed unless you expressly agree to ongoing support.
Discuss flexible monthly support →Client-specific training is billable
Clients provide product-specific training, documentation, procedures and required system access. Every hour an assigned professional spends on client-specific training, including guided sessions and required learning modules, is billed at the agreed service rate, in addition to other agreed billable hours unless otherwise agreed in writing. We agree a training-hour estimate in advance and seek approval before exceeding it.
Indicative launch pricing, subject to a signed proposal and availability. No minimum monthly hours apply. Prices exclude GST if applicable. Service schedules and billable hours are agreed in advance; actual invoices reflect agreed billable hours and approved training or extras. Payment timing and any prepaid-hour reconciliation are defined in the signed agreement. Ongoing services are month to month, with 30 days’ written cancellation notice. Clients provide and pay for required tools, software, subscriptions, licences and individual system access.
4 quick steps · Indicative pricing · Free consultation